As participants in this thing we all call life, we experience customer interactions from the vantage point of being the customer.
As parents, and in other situations where we are working with children, we gain experience delivering goods and services to customers, who are often demanding, grumpy, and very difficult to please.
As business owners making and selling handmade paper crafts, we learned about customer interactions from the vantage point of the ones attempting to make a sale. From this position, we juggled and applied each of the following balls and had many opportunities to turn frowns into smiles, potential customers into actual customers, and one-time customers into faithful regulars. It is our firm belief that as you apply them you will see similar opportunities arise.
Communication is vital in everything and is always a two-way flow. Intended communication from one end must be received by the other. It must also be able to reverse directions. True and valuable communication isn’t complete until all concerned parties have given and received all of the relevant information. Clear, honest, and simple communication along with a willingness to listen and answer any questions the customer may have will go a long way in facilitating this flow of communication.
